Terms of sale

Last Updated: March 27, 2026

These Terms and Conditions of Sale ("T&Cs") set out the responsibilities of both parties and the rules governing the sale of goods on dovenly.com operated by DOVENLY.

Any purchase made on this website constitutes your unconditional acceptance of these T&Cs. These terms may be updated at any time. The version in effect on the date your order is placed will apply. If any part of these T&Cs is found to be invalid, the remaining terms will remain fully in effect.

If either party does not enforce any clause of these T&Cs, whether temporarily or permanently, this shall not be considered a waiver of rights under that clause.

Ordering Process

When placing an order, you agree to provide accurate and complete information. You must either create a customer account or complete the order form with your personal details.

After creating an account, you will receive a confirmation email with your login credentials. These details are confidential and must not be shared with anyone. DOVENLY cannot be held responsible for any loss, theft, or misuse of your login information.

You must follow the ordering process: enter your delivery and billing details, select your preferred shipping method, review your order summary including product details, quantities, and pricing, then confirm and complete payment.

The order date is the date on which payment is successfully processed.

Products

All product descriptions, photos, and illustrations on this website are provided for informational purposes only. Unless otherwise stated, all products sold are new.

Available products are those listed as in stock at the time of ordering, subject to availability. If a product becomes unavailable after your order is placed, we will notify you promptly with an updated availability estimate.

DOVENLY reserves the right to remove any product from the website at any time without prior notice.

Pricing, Shipping & Payment

All prices are displayed in US dollars on the product pages. DOVENLY reserves the right to modify prices at any time. Products are invoiced at the price listed at the time your order is confirmed.

Free shipping is available on all US orders. For international orders, shipping costs and any applicable customs duties or import taxes are the responsibility of the customer. DOVENLY is not responsible for any additional charges imposed by customs authorities.

Full payment is required at the time of placing your order. Accepted payment methods include major credit cards (Visa, MasterCard, American Express) and any other methods displayed at checkout. Orders will not be processed until payment is received in full.

Taxes

For US customers, applicable sales tax will be calculated and displayed at checkout based on your shipping address. For international customers, you are solely responsible for any import duties, customs fees, or local taxes applicable in your country. These charges are beyond our control and are not refunded by DOVENLY.

Shipping & Delivery

DOVENLY ships to the United States and internationally. Delivery times are estimated and provided at checkout based on your selected shipping method. Delivery times begin from the moment full payment is received and your order is processed.

You can track your order using the tracking information provided in your shipping confirmation email. Any delivery issues must be reported promptly by contacting us at support@dovenly.com.

DOVENLY fulfills its delivery obligation once the package is handed over to the carrier. We are not responsible for delays or errors caused by the carrier or circumstances beyond our control, including weather events, natural disasters, strikes, or other force majeure events.

Receipt of Goods

Upon delivery, please inspect your order carefully. If you receive damaged goods or missing items, you must contact us at support@dovenly.com within 7 days of delivery with supporting photos and evidence. After this period, deliveries not reported as problematic will be considered accepted.

If you receive a visibly damaged package, we recommend photographing it before opening and noting the damage with the carrier at the time of delivery.

Returns & Refunds

Please refer to our full Return Policy for complete details on returns, exchanges, and refunds.

In summary, you have 60 days from the date of receipt to request a return. Items must be unworn, undamaged, and in their original packaging. For hygiene reasons, earrings that have been worn or whose packaging has been opened cannot be returned.

To initiate a return, email us at support@dovenly.com with your order number and reason for return.

Personal Data

DOVENLY is committed to protecting your personal information in accordance with applicable United States data protection laws, including the California Consumer Privacy Act (CCPA). Personal data collected during your order is used solely to process and fulfill your purchase. For full details on how we collect, use, and protect your data, please refer to our Privacy Policy at dovenly.com/policies/privacy-policy.

To exercise your data rights, contact us at support@dovenly.com.

Limitation of Liability

DOVENLY is not responsible for any misuse of our products. Our liability is limited to the amount paid for the product in question. We are released from all obligations in cases of force majeure, including but not limited to natural disasters, strikes, fires, floods, or any other event beyond our reasonable control.

Contact

For any questions regarding these Terms and Conditions, please contact us at support@dovenly.com.