Privacy policy
Last Updated: March 27, 2026
This Privacy Policy explains how DOVENLY (the "Site," "we," "our," or "us") collects, uses, and shares your personal information when you visit or use our services, make a purchase from dovenly.com (the "Site"), or otherwise communicate with us about the Site (together, the "Services"). In this policy, "you," "your," and "yours" refer to you as a user of the Services, whether you are a customer, a visitor to the website, or someone whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site and revise the "Last Updated" date accordingly.
How We Collect and Use Your Personal Information To provide the Services, we collect personal information from various sources as outlined below. The information we collect and use depends on how you interact with us.
Personal Information We Collect
Information Collected Directly from You
- Contact Information: Including your name, address, phone number, and email address.
- Order Information: Including billing address, shipping address, payment confirmation, email, and phone number.
- Account Information: Username, password, security questions, and other account security information.
- Customer Service Information: Information provided during your communications with us.
Information About Your Use We automatically collect certain information about how you use the Services through cookies, pixels, and similar technologies. This may include device details, browser type, network information, IP address, and other usage data.
Information from Third Parties We may obtain information about you from third parties, including companies supporting our Site like Shopify, payment processors who collect payment details for processing transactions, and third-party analytics providers and advertising partners.
How We Use Your Personal Information
- Providing Products and Services: To fulfill orders, process payments, manage your account, handle shipping, returns, exchanges, and related activities.
- Marketing and Advertising: To send promotional content and targeted advertising based on your interactions with our Site.
- Security and Fraud Prevention: To detect and address fraudulent, illegal, or harmful activities. You are responsible for maintaining the security of your account credentials.
- Communication and Service Improvement: To provide customer service and improve our Services.
Cookies We use cookies to run and improve our Site and Services. You can set your browser to block cookies, but this may affect how the Site functions. For more information about the cookies Shopify uses, please visit: https://www.shopify.com/legal/cookies.
Disclosure of Personal Information We may disclose your personal information to:
- Service providers supporting our operations, including payment processing, data analysis, and customer service.
- Marketing and business partners.
- Legal authorities when required by law or to protect our rights.
We do not sell your personal information to third parties.
Third-Party Websites and Links Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.
Children's Data Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If such data is collected inadvertently, parents or guardians may request deletion by contacting us at support@dovenly.com.
Security and Retention We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. Personal information retention periods vary based on legal, operational, and contractual requirements.
Your Rights Depending on your location, you may have the following rights regarding your personal information:
- Right to Access / Right to Know
- Right to Deletion
- Right to Correction
- Right to Data Portability
- Right to Opt-Out of Sale or Sharing of Personal Information
- Right to Restrict Processing
- Right to Withdraw Consent
- Right to Appeal Decisions
California Residents (CCPA) If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. To exercise these rights, contact us at support@dovenly.com.
You can exercise any of your rights by contacting us at support@dovenly.com.
SMS Policy We respect your privacy in our SMS marketing program. We use SMS to send order updates, promotional offers, and transactional messages. You can opt out at any time by replying STOP to any SMS message we send. Standard messaging rates from your mobile carrier may apply.
Contact For any questions or to exercise your privacy rights, please contact us at support@dovenly.com. We act as the data controller for your personal information unless otherwise stated.