Shipping policy

Free Shipping

We offer free home delivery to the following countries:

  • United States
  • United Kingdom
  • Canada
  • Australia

Order Processing

Orders are processed Monday through Friday, excluding public holidays. Most orders are processed within 24 hours of payment confirmation. Processing times may vary during peak periods such as holidays or promotional events.

Any order placed Monday through Friday before 2:00 PM local warehouse time will be shipped the same day. Orders placed after 2:00 PM, on weekends, or on public holidays will be shipped the next business day.

Delivery Timeframe

Once your order has been shipped, delivery typically takes 5 to 7 business days depending on your location. We do our best to ensure fast and reliable delivery, however occasional delays may occur during peak periods or due to carrier disruptions beyond our control.

Order Tracking

Once your order ships, you will receive an email confirmation with your tracking number. You can track your order in real time through the Track My Order section on our website or by clicking the link in your shipping confirmation email.

Please note that tracking numbers may take 3 to 4 business days to become active as carriers update their systems. If your tracking number is not updating, please contact us at support@dovenly.com and we will look into it for you.

Incorrect Shipping Address

Please double-check your shipping address in your order confirmation email. If you notice an error, contact us at support@dovenly.com within 3 hours of placing your order. After this window, we cannot guarantee changes as your order may already be in processing.

Order Marked as Delivered but Not Received

If your tracking shows delivered but you have not received your package:

  • Check with neighbors or your building manager — the package may have been left with them
  • Review any delivery notice or the carrier's detailed tracking information
  • If you still cannot locate your package, contact us at support@dovenly.com and our team will personally assist you

Damaged Package

If your package arrives damaged, please photograph it immediately before opening and contact us at support@dovenly.com. We will guide you through the process for an exchange or refund depending on the situation.

Contact

For any delivery questions or concerns, our team is available 7 days a week at support@dovenly.com. We respond to every message within 24 hours.